Jali products & service
We want our products and service to exceed your expectations. To help ensure this please read the following information. Jali's products are DIY kits of parts that allow you to quickly produce a very professional job with limited tools and skills. We aim to fill the gap between engaging a joinery company and being a skilled carpenter. They are not finished furniture items and you do require a level of practical common sense to assemble, fit and paint them.
We have thousands of satisfied customers and we want you to be one of them. If you are unsure about Jali products we make the following offer: If you are unhappy with your order call us and explain the problem and if we cannot resolve the situation, return the unit to us within 30 days from delivery date and we will refund the cost of the item (up to a maximum of £250 inc VAT). However, returns which have not been agreed or are beyond this time period will not be accepted.
Please take great care when measuring up for your units. Familiarise yourself with the diagrams and the terms we use. Overall sizes are the full outside dimensions. Please take thicknesses into account when working out internal clearances. Once orders go into production, mistakes can only be rectified by remaking parts and throwing the incorrect pieces away. If you have any doubts please call our technical sales team who will be happy to help. Radiator cover clearances should only be reduced with careful consideration. Avoid reducing the height clearance as this will impair performance. You may be able to avoid certain problems with the 18mm top board option.
We do not offer a quantity discount as all made-to-measure products are made as a one-off.
Orders placed on the website are collected and logged onto our production system automatically. When an order is logged into the system you will be sent confirmation by email. You can also see this, and the progress of the entire order, in Order Status (via My Work and Order History). If your order is not showing as logged-in then you have not sent the order successfully.
Once an order and payment is received it could immediately proceed into production where parts will begin to be manufactured. You can monitor the progress of your order and its manufacture in the Order Status. You can also request automatic notifications at certain stages. If our system detects that there may be a problem with your order we will contact you to resolve it. This will also be shown in the Order Status. The status may not show an up-to-the-minute position if the internet connections are intermittent.
Once we receive your order it is passed to our automated manufacturing system and some parts could be made within an hour of your order, hence the need for you to check it carefully. If we make a mistake we will replace items free of charge. However, if you find you have made a mistake we will advise you on how to solve it and will also make replacement parts as fast as possible but we may, at our discretion, ask you to pay a cost depending on what is involved.
Our preferred terms of business are online credit card payment at time of order. Online card authorisation is performed automatically when you confirm your order. Normally you will be advised immediately if there is a problem. The first address entered in the online Address Book must match that of the cardholder. However, deliveries can be made to addresses other than the cardholder's; see information in the Shopping Trolley. If you wish you can select Omit at the payment method stage and send a cheque or call us with your credit card details. However, this will delay the progress of your order. When paying this way please wait for our order confirmation email before calling so you can quote the order reference number. Also please note your order will not be progressed until payment is made. Please make cheques payable to Jali Ltd. We accept the following cards: Visa, Mastercard, Delta, Solo and Switch.
We do not have a minimum order value. However, we apply a £7.50 delivery charge to orders below £50 in value.
Whenever a design is created or changed the price is calculated using a sophisticated system which takes into account the exact work, time and materials required to make your particular item. Therefore if you alter the size by even a small amount the price may change. Sometimes it may appear to "jump" but this is usually because more fixings or materials have been introduced (for example, another set of hinges on doors in a cupboard). Prices quoted within the Jali Designer are valid for 90 days. If items are ordered after this period they will be automatically re-calculated at the time of order. From time to time, as we update our raw material costs, our selling prices will change. Our policy is to do this frequently so we never have large price changes. Although currently all material prices are on the increase they will come back down in the coming months and years and this reduction will be automatically passed back to our customer. All prices on this website supersede all previous publications.
Once we have received and accepted your order it cannot normally be cancelled as we may start to manufacture your parts immediately. Unfortunately, parts made which are no longer required cannot be economically reused and can only be destroyed. However at our discretion, depending on how far advanced your order is, we may accept cancellation and refund part or all of the order value.
Terms, conditions and prices are subject to change without notice. E&OE. Copyright © Jali Limited 1993, 1995, 2002, 2003, 2008.